Shipping

SHIPPING

  • FREE SHIPPING IS AVAILABLE TO ALL ORDERS OVER $150 USD

  • A selection of shipping quotes and options will appear at checkout. Goods are shipped from the USA.

  • Our processing and shipping process starts from the moment we get credit card authorization and verification.

  • Once the order is accepted and the stock is available, we aim to process and ship your order within 24 hours, Monday through Friday.

REFUNDS & EXCHANGES

  • Making a return or exchange for a product purchased from GenerationJoy.com is easy.

  • Please notify us of your intention to return by using the “Contact Us” form to ensure it is processed in a timely manner. Just make sure you send your factory sealed product(s) back to us within 14 days of receiving your order, with original packing slip.

  • Exchanges: If after receiving your product, and your product is still unopened whether a purchase or a gift, we are happy to offer you a full exchange for another product of equal or lesser value, or a Generation Joy gift card for the amount spent. The item must be in its factory sealed original condition and packaging, free of any damage.

  • Used a promotional code or other? All returns will reflect original purchase price.

  • GenerationJoy.com orders placed using a gift card and returned to our returns center will receive a new gift card for the return value.

  • Restocking Fee: a restocking fee is charged for all returns.

  • Original shipping and handling charges are non-refundable. Any customs duties and sales taxes are non-refundable through Generation Joy LLC

CAN I RETURN GENERATION JOY PRODUCTS PURCHASED SOMEWHERE OTHER THAN GENERATIONJOY.COM?
We are unable to accept returns or exchanges for products other than those purchased directly from us at GenerationJoy.com. If you purchased your Generation Joy products from a department store, specialty retailer, other online store or elsewhere, please process your return with the original company of purchase.
 
SAVE MONEY ON 12 MONTH PRE-PAID SUBCRIPTIONS:

  • Pre-pay your subscription for 12 months and receive 2 MONTH FREE & FREE SHIPPING & A GIFT!

  • Give the gift of health and beauty to the person who has everything!

SUBSCRIBE & GET FREE SHIPPING:

  • For your convenience, we offer monthly and bi-monthly auto-shipping.

  • As a bonus for signing up, receive FREE SHIPPING on all your auto-shipped orders.

  • Change of address? Please notify us at least 14 days prior to your shipment date.

  • Changing subscriptions is easy. Contact us through the “Contact Us” page and we will be happy to help you with the changes you need and the products you wish to subscribe to.

  • Cancellations: When signing up for auto-ship product subscriptions they will be ongoing until cancellation. Please note cancellations must be received 14 days prior to the next shipment date set on your account. If not received by that time, it will cancel on the next billing cycle